Bluefrog Digital Terms and Conditions

Bluefrog Responsibility

Bluefrog Digital will build and populate your website, as agreed prior to signing the Statement of Work. All work will be completed within the timeframe agreed, and any circumstances that may alter the possibility of this will be discussed thoroughly beforehand. 

Bluefrog Digital will use its reasonable care and skill in the production and supply to the Client of the Deliverables as per the Brief and any other requirements identified.


Customer Responsibility

In order for us to complete your website in a timely manner, it is the customer’s responsibility to supply Bluefrog Digital with all assets required to complete the project. This includes, but is not limited to: official artwork and logos, product details, business operating information, payment details (if the website is transactional), third party account information for integration purposes, and any existing copy relating to products or the business. Failure to deliver these assets upon request may cause a delay to your project. Bluefrog Digital will not be liable for delays of this nature.


Cost of Works

The cost of works will be outlined completely in a Statement of Work document, which you will be asked to agree to before work is started. This document will be created by Bluefrog Digital, based on your needs and requests as discussed to create your quote. You are able to request amendments to this document to ensure the project is carried out to your exact specifications.

Additional costs may arise whilst your project is underway, should you request features that are outside the original scope of this document. Bluefrog Digital will be happy to talk through any issues or alternative arrangements to ensure your website is completed to your specification. 


Payment Schedule

Invoices will be raised on the date of work agreed and will be payable within the pre-agreed timeframe from this date. For any sums outstanding after this date we reserve the right to claim interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1988. No sums of money claimable by you can be offset against any sums of money owing to us. All web assets remain the property of Bluefrog Digital until fully paid for. Interest may be charged on overdue invoices in accordance with Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the late Payment of Commercial Debts Regulations 2002.

Interest for late payments will be charged at a monthly rate of 5%, accruing on a daily basis and being compounded monthly until payment is made, whether before or after any judgment and Bluefrog Digital may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.



From the submission of your website’s first complete draft, we will invite you to review our work and request changes. This will be your final opportunity to request major alterations, including, but not limited to: new pages, changes to the layout, replacement images or banners, additional copy, and other changes of this nature.

All alterations requested should be within the scope of the original project. Any requests that are deemed by Bluefrog Digital to be outside of the original project brief, may incur additional costs. You will be told in advance if additional payments are required before any additional work is carried out. 



If your website develops a fault within the first 30 days after your final payment, Bluefrog Digital will review the problem and attempt to deploy a fix. This will either be a straight forward repair, or where that is not possible, a working alternative solution to address the problem. Bluefrog Digital cannot take any responsibility for problems caused by customers creating issues by misusing the website admin controls. Fixes for issues like these may incur a fee at our standard day rate, depending on the nature and severity of the problem.


Right to cancel

You have a right to cancel your request for a website up to the point you sign the Statement of Work document that outlines your project proposal. From this point, you agree for Bluefrog Digital to carry out the work as outlined, and that you commit to the agreed payment schedule.

Bluefrog Digital will commence work from the date of the first payment (unless agreed otherwise). We reserve the right to halt work on your project, and withhold any completed part of your project if the original payment terms are not honoured. 



The domain for your website (possibly also referred to as a URL or web address) can be supplied by yourself, or acquired by Bluefrog Digital. If you would like Bluefrog Digital to supply a valid domain, we will present available options to you before buying the domain on your behalf. You will be charged an annual fee for this domain, which will be determined by the cost value and setup fee (this varies depending on the domain, but a address is typically £12 per year).



Bluefrog Digital offers hosting for all websites it builds. Our hosting packages start from just £12, and include hosting your website, monthly back ups and essential security updates to your website. This cost will scale depending on the size and complexity of your final website. Should there be an outage or critical error on your website, we will also investigate, diagnose, and report back on the problem. Depending on the nature of the issue, there may be an additional cost to fix the problem. The minimum term for hosting packages is six months.

Failure to pay hosting costs may lead to your website being unavailable to access until outstanding charges are settled.

Should you choose to pursue your own hosting solutions, Bluefrog Digital will charge our standard hourly rate to offer any ongoing support for website outages or hosting problems.


Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these terms and conditions to the extent caused by an event which is beyond our reasonable control and which by its nature if it could have been foreseen was unavoidable.


Governing law and jurisdiction

Any contract and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with English law and each of the parties irrevocably submits to the non-exclusive jurisdiction of the courts of England and Wales.


Business Day

A day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business. 


Business Hours

The period from 8.00 am to 5.00 pm on any Business Day. We will be available for development and communication during these times, however, in emergency cases out of office support can be provided. We do not offer development resource outside of Our Business Hours so code changes cannot be done outside of Business Hours. We therefore cannot take any liability for website issues outside of Business Hours.